Terms and Conditions for Website Management Services

Welcome to Northfalk. By engaging in our website management services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Scope of Services

We provide website management services which include:

1.1. Website updates and maintenance.
1.2. Content management and updates.
1.3. Security monitoring and updates.
1.4. Performance optimization.
1.5. Backup and recovery.
1.6. Troubleshooting and bug fixes.
1.7. Technical support (handled within 24-48 hours of receiving the request in order of which requests are submitted ).

Limitations: We do not support third-party plugins or software. Additional services outside the above scope may incur additional fees, subject to prior agreement.

Northfalk reserves the right to refuse any support request at our sole discretion. Support may be denied for any reason, including but not limited to, violation of our terms of service, inappropriate conduct, or if the request is deemed outside the scope of the support we offer.

By submitting a support request, you acknowledge and agree that Northfalk is not obligated to fulfill any request and that we may decline assistance without providing an explanation.

2. Monthly Term and Termination

2.1. Services are provided on a month-to-month basis. Either party may terminate the agreement at any time, for any reason, by providing written notice.

2.2. Upon termination, you are responsible for payment of services rendered up to the termination date.

2.3. Termination does not absolve the client of any outstanding invoices or payments due.

2.4 All clients must provide a written notice of cancellation at least thirty (30) days in advance. The issuance of partial or full refunds shall be subject to the terms and conditions of the service agreement.

3. Payment Terms

3.1. Payment is required on a monthly basis, with the fee automatically charged to a credit card on file.
3.2. Payments will be processed on the 1st or 15th of each month, as agreed upon during setup.
3.3. If payment is not received within five (5) days of the due date, your website will become inaccessible until the outstanding invoice has been paid in full.

4. Client Responsibilities

You agree to:

4.1. Provide timely access to your website and necessary credentials.
4.2. Supply required content, images, and materials for updates.
4.3. Review and approve changes promptly.
4.4. Maintain backups of all proprietary information outside the scope of our services.
4.5. Ensure that the content and materials provided do not infringe upon any third-party rights or violate any laws.

5. Intellectual Property

5.1. You retain ownership of all content, images, and intellectual property provided to us.
5.2. We retain ownership of custom code, scripts, or proprietary tools unless otherwise agreed in writing.
5.3. Unauthorized use of our proprietary tools or materials is strictly prohibited.

6. Confidentiality

6.1. Both parties agree to maintain the confidentiality of shared information, including login credentials, proprietary data, and business documents.
6.2. Northfalk shall not be held liable for breaches of confidentiality caused by third-party actions beyond its control.

7. Liability and Indemnification

7.1. To the fullest extent permitted by law, Northfalk is not liable for direct, indirect, incidental, or consequential damages arising from our services, including but not limited to loss of profits, data, or website functionality.
7.2. You agree to indemnify and hold Northfalk, its employees, and affiliates harmless from any claims, damages, or expenses, including legal fees, arising out of your use of our services or violation of these terms.
7.3. Northfalk is not responsible for issues arising from misuse, unauthorized alterations, or failure to follow provided guidelines.

8. Support Response Time

Support requests will be addressed within 24-48 hours from the time of submission, excluding weekends and public holidays.
Urgent issues may be prioritized at our discretion.

9. Dispute Resolution

Disputes will first be addressed through negotiation. If unresolved, disputes will proceed to mediation or arbitration in Ohio.
Each party is responsible for its own legal fees and costs incurred during the resolution process.

10. Governing Law

These terms are governed by the laws of the State of Ohio, without regard to its conflict of law principles.

11. Amendments

We may amend these terms at any time, with changes effective upon notice. Continued use of our services constitutes agreement to the amended terms.

12. Limitation of Claims

12.1. Any claim or cause of action arising out of or related to these terms must be filed within one (1) year after the claim or cause of action arose or be forever barred.
12.2. This limitation applies to all claims, including breach of contract and tort claims.

By engaging our services, you confirm your understanding and acceptance of these terms and conditions.